Terms of service
Terms of Service
Welcome to The Friendly Store. By visiting our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our store.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this site.
You may not use our products or website for any illegal or unauthorized purpose.
2. Product Information
We do our best to display product descriptions, images, pricing, and availability accurately. However, we do not guarantee that all information on our website is always complete, current, or error-free.
Product colors and appearance may vary slightly depending on your screen, device, or supplier updates.
3. Orders and Payments
When you place an order, you agree to provide accurate billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability issues, or supplier limitations.
All payments are processed securely through Shopify and supported payment providers.
4. Shipping and Delivery
Shipping times may vary depending on the product, supplier, and delivery location.
Some orders may arrive in separate packages if items are shipped from different suppliers.
We are not responsible for delays caused by shipping carriers, customs, holidays, weather, supplier processing, or incorrect shipping information provided by the customer.
5. Returns and Refunds
Returns, replacements, and refunds are handled according to our Refund Policy.
If you receive a damaged, defective, or incorrect item, please contact us with your order number and photos of the issue.
6. Pet Product Use
Products sold by The Friendly Store are intended for general pet care, comfort, play, grooming, travel, and daily use.
Always supervise pets when using toys, accessories, feeding items, grooming tools, or other pet products.
We are not responsible for misuse of products or failure to follow product instructions, safety warnings, or supervision recommendations.
7. Accuracy of Account Information
You agree to keep your account, contact, billing, and shipping information accurate and up to date.
We are not responsible for orders delayed or lost due to incorrect or incomplete customer information.
8. Third-Party Services
Our store may use third-party services, including Shopify, payment processors, shipping providers, apps, and supplier platforms.
These third parties may have their own terms and policies. We are not responsible for third-party websites, services, or content.
9. Intellectual Property
All content on this website, including text, images, branding, design, graphics, logos, and product presentation, is owned by or licensed to The Friendly Store unless otherwise stated.
You may not copy, reproduce, distribute, or use our website content without permission.
10. Prohibited Uses
You may not use our website or products for unlawful purposes, to violate any laws, to infringe on intellectual property rights, to submit false information, to transmit harmful code, or to interfere with the security or operation of the website.
11. Limitation of Liability
The Friendly Store is not liable for any direct, indirect, incidental, or consequential damages related to your use of our website, products, or services.
Your use of our store and products is at your own risk.
12. Changes to Terms
We may update or change these Terms of Service at any time. Updates will be posted on this page.
Your continued use of our website after changes are posted means you accept the updated terms.
13. Contact Information
If you have questions about these Terms of Service, please contact us:
Email: support@thefriendlystore.com