Refund policy
Refund Policy
We want you to be happy with your purchase from The Friendly Store.
Returns
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue.
Refunds
Once your request is reviewed and approved, we will provide the next steps for a replacement or refund.
Non-Returnable Items
For safety and hygiene reasons, some pet products may not be eligible for return once opened or used.
Order Issues
If there is a problem with your order, please contact us as soon as possible.
Contact
Email: support@thefriendlystore.com