Shipping policy

Thank you for shopping with The Friendly Store. We work to make your pet essentials shopping experience simple, clear, and reliable.

Processing Time

Orders are typically processed within 2–5 business days. Processing time may vary depending on product availability, supplier processing, and order volume.

Shipping Time

Estimated shipping times vary depending on the product, supplier, and delivery location. Most orders are delivered within the estimated timeframe shown at checkout or provided in your order confirmation.

Tracking Information

Once your order ships, you will receive tracking information by email. Please allow time for tracking updates to appear after your order has been shipped.

Multiple Packages

Some orders may arrive in separate packages if items are shipped from different suppliers or fulfillment locations.

Shipping Delays

Delivery times may be affected by carrier delays, holidays, weather, supplier processing, incorrect shipping information, or other circumstances outside of our control.