Return Policy

We want you to feel confident shopping with The Friendly Store. Please review our return policy before placing an order.

Return Window

If you are not satisfied with your purchase, please contact us within 7 days of delivery. Return eligibility may depend on the product condition, order status, and supplier requirements.

Return Eligibility

Items must be unused, in the same condition received, and in the original packaging when possible. Some items may not be eligible for return for hygiene, safety, or supplier-related reasons.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can help resolve the issue.

How to Start a Return

To request a return, please contact us at support@thefriendlystore.com with your order number, the item you would like to return, and the reason for your request. We will review your request and provide next steps if the item is eligible.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Please do not send any item back before contacting us and receiving return instructions.