FAQ
Find quick answers about orders, shipping, returns, and shopping with The Friendly Store.
How long does shipping take?
Shipping times may vary depending on the product and supplier. Estimated delivery details will be provided at checkout or in your order confirmation.
How can I track my order?
Once your order ships, you will receive tracking information by email. You can also visit our Track Order page or contact us with your order number.
Can I cancel my order?
If your order has not been processed yet, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.
What if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging so we can help resolve the issue.
Do you ship across the United States?
Yes, The Friendly Store currently focuses on shipping within the United States.
How do I contact support?
You can contact us through the Contact Us page, by email at support@thefriendlystore.com, or by phone at +1 (703) 269-3803 during support hours.
Still Need Help?
Contact our support team and include your order number so we can help you faster.