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FAQ

Q1: How do I check the status of my order?

A1: Upon placing your order, please allow our fulfilling department up to 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will immediately receive a notification from our Customer Service department through email or FaceBook messenger. 

Simply fill in your Order # which you received by e-mail or messenger with your order confirmation and the email address or phone number used for completion of the order.

To get your tracking number, simply send us a message through Facebook or email us directly at info@thefriendlystore.com and we will have it sent to you.

In case you did not receive any updates about your order, please contact us immediately and our Customer Service department will reach you as soon as possible. Anyway, these issues occur very rarely as we treat our customers with the best attitude possible, to make your shopping experience with us joyful! 

Q2: How long does the Shipping Take?

A2: As we have mentioned above, the whole process is made up of 3 steps(1) Our fulfilling team process the order and send instructions to fulfillment warehouses within 3-5 business days. (2) The order is reviewed and processed within, products are tested, and then (3) order is shipped to you! 
Due to excessively high demand for our genuine crystals, the whole delivery process might take 1-3 weeks. For orders of international character, please allow the delivery up to 4 weeks.

Keep in mind our prices are significantly lower than the prices of the rest of the competition as we have a direct relationship with the initiate suppliers! Longer order delivery is in our point of view an acceptable cost. In any case, we do our best in order to get your order shipped and delivered as fast as possible.

Q3: I have ordered multiple products, but received only one. What is happening?

A3: As we have a large assortment of products that are not stored in the same warehouses, it is possible that some products get shipped separately. Do not worry, it is usual that you receive a product a few days before the other.

Q4: Do you ship internationally?

A4: Indeed! We offer DHL Worldwide Shipping to ensure that each & every customer can enjoy unique products that make life easier and more fun as well as enjoy shopping with us in general!

Q5: Is your website secure? Are my personal information secured?

A5: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information at all, it will be used one-time only while purchasing of your product(s).

Then, your credit card information will be purged.

Q6: How do I order on your website?

A6: We try to make our ordering process as simple as possible as it includes 3 steps only!
  1. You find the product you want and click "Add To Cart" button, then
  2. "Checkout" and fill in your shipping and billing information and finally
  3. Make the Payment of your purchased items

Q7: Does The Friendly Store provide a high-quality guarantee for all the products available in store?

A7: No question! We always do our best to provide the best quality products. Therefore, we have several teams who are researching, testing and controlling the quality of each & every product available in our store!

Furthermore, you can Contact Us and we will get it addressed.

Q8: How can I contact you?

A8: For the best relationships with our customers, we have a whole dedicated department that is dealing with Customer Service. In order to Contact Us, you can either (1) go to our Facebook Page here, (2) simply click here and fill out information about your question as well as your email address, or (3) you can Contact Us directly at info@thefriendlystore.com. Our Customer Service team will reach you as soon as possible!

Q9: Do you offer a refund if I am not satisfied with the product?

A9: Absolutely! Even though we are successfully doing our best in order to avoid such issues, we definitely provide a 100% Money Back Guarantee. For further information, please visit our Refund Policy page.

If you have any additional questions that have not been yet answered in our FAQ, please contact us and we will get back to you as soon as possible.