Refund Policy

We want your shopping experience with The Friendly Store to be simple and clear. Please review our refund policy below.

Refund Eligibility

Refund eligibility may depend on the product condition, order status, delivery confirmation, and supplier requirements. To request a refund, please contact us with your order number and details about your concern.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and help resolve it.

Refund Processing

If your refund is approved, it will be processed back to your original payment method. Please allow time for your bank or payment provider to post the refund to your account.

Non-Refundable Situations

Refunds may not be available for items that have been used, damaged after delivery, returned without approval, or affected by incorrect shipping information provided at checkout.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it.